This page tells you how Glasgow City Council uses your personal information. It was last updated on 30 May 2017.
You may also wish to read our Privacy Statement.
This Web site is operated and controlled by Glasgow City Council, a local authority incorporated under the Local Government etc. (Scotland) Act 1994 and having its chief office at City Chambers, George Square, Glasgow G2 1DU, United Kingdom.
Any personal data collected through this Web site will be treated as confidential under the principles of the Data Protection Act 1998.
Glasgow City Council is registered under the Data Protection Act 1998 and as a data controller (notification number Z4871657); the register entry can be inspected at https://ico.org.uk/
The site does not automatically capture or store personal information, other than logging the user's IP address and session info such as the duration of the visit and the type of browser used. This is recognised by the Web server and is only used for system administration and to provide statistics which the Council uses to evaluate use of the site.
You will be asked to provide some personal information if you wish to register with the Web site and take advantage of the additional features that registered users can access. This information will be restricted to details which may help us provide better services to you through the Web site. Our registration process may ask for your name, address, telephone contact number and e-mail address. By providing this information you consent to Glasgow City Council using these details to help provide you with services or answers to queries, as appropriate.
You will be required to agree to Glasgow City Council using your details in this way when you complete the registration process. Similarly, if you wish to contact Glasgow City Council through the Web site you may be asked to provide some limited personal information to enable us to respond to your question or comment. Comments may be submitted without providing personal details - we will not, however, be able to respond to you unless you provide a means of contact. You do not need to provide us with personal information simply to browse the site.
Glasgow City Council does not sell or rent your personal information to third parties. We may make information available to tax and law enforcement authorities in particular cases, as required or permitted by law. We may also make information available to Council owned companies, e.g. City Building, GCSS, Glasgow Life.
If you are aged 12 or under, please get your parent or guardian's permission before you provide personal information to this Web site.
The information provided on this website is believed to be accurate at the time of writing but the Council accepts no liability for the contents and anyone relying on these contents does so at their own risk. Nothing on this website is to be construed as binding the Council or constituting an offer on behalf of the Council.
Summary of terms
Used to locate and display Web pages via a software application. The most popular ones are Microsoft Internet Explorer and Netscape Navigator or Mozilla Firefox.
IP (Internet Protocol)
All networks connected to the internet speak IP, the technical standard which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.
If you are connected to the Internet you have one, for example it may look something like this 188.8.131.52
Delivers (serves up) web pages to your computer.
The Short Version
This is the privacy notice for Glasgow City Council. We will use your details to provide you with the service which you or someone else have asked us to provide. We will also use your personal details for purposes of crime prevention and crime detection and will share it with other public bodies for that purpose.
The Longer Version
The organisation which is using your personal details is Glasgow City Council, a local authority established under the Local Government etc (Scotland) Act 1994 and having its head office at City Chambers, George Square, Glasgow G2 1DU (“the Council”, “we” or “us”). The Council is the data controller of this personal data for purposes of the Data Protection Act 1998 and is registered as a data controller with the Information Commissioner under Notification No. Z4871657.
For most purposes, we will only process your information with your consent. In most cases, we will presume that by providing us with your details in order to obtain a service from the Council, you are consenting to us using those details in order to provide that service to you. Except as set out in this privacy statement, we will not use your personal details for any other purpose without first obtaining your consent to that other purpose or purposes (you may have been asked to provide this additional consent at the time when you originally contacted us).
The Council does not sell personal details to any external organisations (the edited version of the electoral register is sold, but not technically by the Council – see the About My Vote website for more details of this).
The Council itself has established a network of Arms Length External Organisations (ALEOs) which broadly speaking provide services to the Council which were previously carried out by Council service departments. Information will be shared with the relevant ALEOs where necessary, and in particular with Glasgow Life, who shall assist GCC in the delivery of the Glasgow 2018 European Championships.
By law we are obliged to provide information to certain other public bodies such as the Department for Work and Pensions, HM Revenues and Customs and various external regulatory bodies. We also have an obligation to assist in the prevention of crime and we will therefore generally supply specific information which we are asked to provide to the police or other crime detection agencies, provided we are satisfied that the request is connected to an investigation and that disclosure would be proportionate.
External contractors are appointed to process information on behalf of the Council and under its instructions. All contractors which do this are appointed under written contracts requiring them to keep the personal information safe and prohibiting them from doing anything with the personal data they process for us other than following the Council’s instructions.
The Council carries out statistical analyses of the information which it holds in order to monitor its performance in various areas and in order to improve service delivery. These statistics, once they cannot identify any individuals, may be published or shared with other organisations or individuals. The Council also conducts research and assists other bodies to conduct research using the information we hold.
If an individual elects to make public statements relating to the Council and the council holds information showing that these statements are incorrect, we may publicise that we hold information contradicting that version. We may seek your consent to publish the contradictory information; if you decline to give us this consent we may make your refusal of this consent public.
Area Specific Statements
Please click on the relevant link below to learn more about how we use information in the following areas:
• Ticketing Purchasing
• Email Updates
The main organisations we may share information with are as follows:
• Arms Length External Organisations (ALEOs)
• Scottish Government
• British Gymnastics
• Scottish Gymnastics
• British Cycling
• Scottish Cycling
• British Rowing
• Scottish Rowing
• British Swimming
• Scottish Swimming
• British Triathlon
• Triathlon Scotland
• European Tour
• Ladies European Tour