The Moment is almost here...
Here's some Frequently Asked Questions to give you some more information on Glasgow 2018’s Volunteer Programme.
- I have forgotten my password for the Volunteer Portal, how can I reset it?
If you cannot remember your username or password, click “Forgot your password? Reset your account. here.”
Enter your email address and date of birth in DD/MM/YYYY format, making sure that the full year is entered.
You will receive an email from [email protected]. Follow the link in the email to reset your password. Choose a new username and password. We recommend you keep these to no more than 8-10 characters
You should then have access to the portal. (If you see the same username and password screen again, with blank fields, simply re-enter the same details.)
If you see the Skills Match interview page, please log out and click Glasgow 2018 EMS to access the portal
- I have been offered a volunteer role, how do I accept this?
You need to accept your role offer using the link in your official offer email. This is the email titled “Glasgow 2018 Job Offering” and will have come from [email protected].
If you have been advised this email has been issued but have not received it, please check your junk/spam mailbox, as some email systems filter it there rather than your inbox. There is a link in the email which will take you to the volunteer portal, where you will be able to accept your offer.
- I have not heard if I have a role, when will I hear?
The Glasgow 2018 team is working hard to assign volunteers to a role that’s right for them. Successful volunteers will find out the result of their application on a staggered basis, depending on their role during the Championships and the team they will be part of.
- Why is it taking so long for me to find out if I’ve been successful?
Our team has been working hard to go through nearly 10,000 applications and we really appreciate your patience. We will be in touch with everyone in the coming weeks, with the outcome of their application. Some roles may become available, all the way up to the Championships. If you do not want to be considered for these roles, please let us know by emailing [email protected]
- My application was unsuccessful, can I get feedback?
We are unable to provide feedback to unsuccessful applicants due to the huge volume of people who have applied. We really appreciate every single person who has applied to volunteer with Glasgow 2018 and wish you every success in your future volunteering.
- I didn’t get the role I applied for / wanted. Can I change it?
You can decline your original role offer and be considered for another role, however, we cannot guarantee you will be allocated your preferred role.
- I’d like to change my venue, is this possible?
Please speak to your workstream representative, who will be able to discuss options with you. Due to operational requirements it will not always be possible to change the venue that you have been allocated for your volunteer role.
- I have confirmed my volunteer role but I’d like to change it, how do I go about this?
Please speak to your workstream representative, in the first instance, to discuss other roles. We have allocated roles based on skills, experience, preferences and availability. We cannot guarantee that there will be another role available, if you decide to decline your current role.
- My contact details have changed, how can I update these?
Please contact your workstream representative to update your contact information.
- I need to withdraw from the volunteer programme, how do I do this?
If you are thinking about withdrawing, please speak to your workstream representative in the first instance.
Alternatively, please do not hesitate to contact the Volunteer Team by emailing [email protected] or phoning 0141 276 1818. We are keen to support our volunteers, in any way that we can. If you decide to withdraw, please let us know as soon as possible, so we can offer the place to another applicant.
- When will I receive my roster?
We have started issuing volunteers rosters and these will be published as and when they are available. You will receive an email from [email protected]. You should regularly log into your portal to review your roster as these are subject to change. Once you have received your roster you should confirm with your workstream representative that the shifts are ok or to discuss any changes.
- What if I cannot make my shifts?
Please contact your workstream representative if you cannot attend a rostered shift.
- I have tickets for an event at the same time as one of my volunteer shifts. What should I do?
Please let your workstream representative know if you have any tickets as soon as possible. We don’t want anyone to miss out on any of the action at Glasgow 2018 and we will review any shift clashes on a case-by-case basis.
- I have been offered a sport specific role, will I only be required on competition days?
Shifts for sport specific roles may be for competition days, athlete training days and other days around the sport events. In some sports the competition days are limited, therefore you may be offered a secondary role to enhance your volunteer experience. If this is the case, once you have confirmed your primary role offer, the Sport team will be in touch with more information.
- My circumstances have changed – I have more/less time available.
Please contact your workstream representative to let them know if your circumstances have changed.
- What training will I receive?
The training you receive will be dependent on which volunteering role you are assigned. All volunteers will be given the training and tools required to satisfy their individual roles.
Once you have confirmed your role, you will be able to access the online Orientation Training in the volunteer portal.
You will be invited to attend Role Specific and Venue Specific training which will give you all the information you need to confidently carry out your volunteer role.
- How do I view the Orientation Training?
In order to log in to your Orientation Training, please click on Glasgow 2018 EMS. This link will take you to your Volunteer Portal. You will need to log in to your portal using your previously used username and password. Once you have logged in, click on the Training tab and you will be able to view the Orientation Training from there via a link. If you have forgotten your username or password please use the "reset password" link and enter your email address and date of birth using the format DD/MM/YYYY and you will receive a new link to set your username and password.
Viewing the Orientation Training
The training contains a video, so please ensure that you have your computer or tablet speakers enabled for these. To progress through your training, you can either click on the 'down' icon located in the toolbar. Alternatively, you can use the down arrow key on your keyboard.
Upon completion of the training you will see a checkbox on the Training website with the words 'I acknowledge that I have completed reading all of the material contained within the Orientation Training, including the Volunteer Code Of Conduct'. Please ensure that you click on this checkbox, as this enables us to see who has completed the training and who has not.
- What if I cannot attend the Role Specific or Venue Specific Training?
If you are unable to attend the training please get in touch with [email protected] and let us know. Please rest assured all Team 2018 members will receive training ahead of commencing their roles.
- Will there be free transport to my shifts?
Yes. Your accreditation pass will allow you access to all SPT Zonecard zones for all Glasgow venues, Strathclyde Country Park and Loch Lomond. For volunteers scheduled for Edinburgh locations and Gleneagles we will confirm travel plans with you at Venue Specific Training.
- What kind of transport will be included?
The pass allows you access to all public transport, including rail, bus and Glasgow Subway.
- How do I access the free transport?
From 23 July you will be able to access the public transport by showing your accreditation pass and wearing your uniform within the SPT Zonecard area. For venues based outside the travel zone we will confirm travel plans with you at Venue Specific Training.
- Can I park at my venue?
Parking will only be available if you are a Blue Badge holder, at most of our venues. These will be available on a first come first served basis. There will be parking available for volunteers at Gleneagles.
- I want to drive to my shifts, can I claim for mileage?
No – there will be public transport available to get to your shifts and we encourage volunteers to take advantage of this. Please note parking will not be available at most of our venues.
- My shifts start / finish out with public transport times. How do I get my shifts/home?
Don’t worry! A transport plan will be put in place to help you get to / from your shifts. More information will be provided as we get closer to the Championships.
- My shifts are at the Royal Commonwealth Pool in Edinburgh, will you provide transport to there from Glasgow?
You will be able to use your SPT Zonecard on transport to the end of the travel zones. If you are based in Edinburgh you will receive travel passes to allow transport within the Edinburgh area.
- My shifts are at Gleneagles, will you provide transport to there from Glasgow?
There is a free volunteer parking available at Gleneagles PGA Centenary Course. There is also a shuttle bus from the Gleneagles train station to the venue. Get in touch with Glasgow 2018 if you have specific questions about travelling to Gleneagles.
- Where can I collect my Uniform and Accreditation?
You will receive an invitation to collect your Uniform and Accreditation, please only come to collect once you have received the invitation.
The Uniform and Accreditation Centre is located about 10 minutes’ walk from Glasgow city centre, at: Glasgow Club Gorbals, 275 Ballater Street, Glasgow, G5 0YP
Please do not attempt to enter via the main entrance to Glasgow Club Gorbals. Access is via the entrance to the tennis courts, then follow the Glasgow 2018 European Championship signs to find your way.
The nearest train station is Argyle Street and the nearest Subway stop is Bridge Street.
- When will I receive my Uniform and Accreditation?
You will receive an invitation to let you know when to collect your Uniform and Accreditation as well as information on what to bring with you. The Uniform & Accreditation Centre (UAC) will open in July.
- Can I keep my Uniform and Accreditation?
Yes – After the Championships are completed, you can keep your Uniform and Accreditation as a reminder of your experience and participation in the Glasgow 2018 European Championships. Please note: Your Uniform and Accreditation Card remain property of Glasgow 2018, until you have completed your shift commitments and until the end of the Championships on the 12th August.
- When can I wear my uniform?
You must wear your Uniform for every shift at Glasgow 2018. You can start wearing your uniform from your first shift. It should only be worn on shift, and when travelling to or from them.
- Can I wear my own clothes to venue and change? Where can I keep my own clothes?
There will be no storage facilities in venues for storing changes of clothes, so it is advised that you travel to and from your shifts, in your uniform.
- Will I be reimbursed if I have my uniform dry cleaned/laundered?
Any costs associated with the cleaning and maintenance of the uniform are the responsibility of the individual.
- Can I make any alterations/modifications or personalise my uniform?
Alterations/modifications are only permitted for fit and will be at the expense of the individual.
Alterations/modifications for look purposes are not allowed.
Alterations for fit will not be provided, in the Uniform and Accreditation Centre, except for medical and cultural reasons.
- How do I make sure that I get a uniform that fits?
You will be able to try on sample sizes. You will also be sent a size chart, in your invitation to Uniform and Accreditation Centre, where you can check your sizes before you attend.
- Can I exchange my uniform?
You will only be able to exchange your uniform, if there is a manufacturing defect and this will be dependent on stock availability.
- Can someone collect my uniform and accreditation for me?
No, for security purposes, you must come and collect your accreditation and uniform yourself.
- Can I wear religious or cultural garments, such as turbans or head scarves?
Absolutely; however, it would be preferable for these garments to be plainly designed with no visible branding.
- I have lost my invitation email. Can I still come to Uniform and Accreditation Centre?
Yes, there will be a list of people invited for the session on the entrance however, to avoid delays it is strongly encouraged that you bring your invitation either printed or on your mobile device.
- I’m in Glasgow on a day that is not my invitation day, can I still collect my uniform and accreditation?
Yes, we will accommodate you as best we can. However, it is not guaranteed that we will be able to issue your accreditation card or uniform, and long delays may occur.
- Do I need to provide my own shoes?
Yes, you must provide your own shoes to wear. We recommend closed toe shoes such as trainers. You may not be allowed to fulfil your role, for safety reasons, if you are wearing unsuitable shoes.
- What do I do if my uniform is stolen?
If your uniform is stolen you should report this to your Venue Workforce Manager who will advise you further. In order to prevent items being stolen or lost, you should label all of your uniform items with your name. Make sure you take good care of your uniform kit at all times as Glasgow 2018 operates a no replacement policy. Only in exceptional circumstances will consideration be given to replacing uniform pieces. If your uniform is stolen prior to your first shift you should contact the Uniform and Accreditation Centre.
- How long will it take to collect my accreditation and uniform?
We estimate that it will take around 30-40 minutes for you to receive your accreditation and uniform.
- What happens when I attend the Uniform and Accreditation Centre?
Arrive at the centre and have your ID and invitation ready.
- Receive your accreditation card.
- Check in to uniforms.
- Try on a sample uniform.
- Collect your uniform from the distribution area.
- Receive a receipt as proof of collection of uniform.
- I am based at a venue out with Glasgow, do I still need to collect my uniform at Uniform and Accreditation Centre?
Yes, the Uniforms and Accreditation Centre is the only place where you can collect your accreditation and uniform.
- Can I collect my accreditation and uniform at my training session?
No, the Uniforms and Accreditation Centre is the only place you can collect you accreditation and uniform.
- I am a person with a disability, can I park at my venue?
If you are a Blue Badge holder there will be designated parking close to the venue. Please speak to your workstream representative regarding parking at your specific venue.
- I am waiting to hear if I will receive additional support from the Support Fund before accepting my role, when will this be?
Volunteer Scotland manage the Support Fund and will be carrying out assessments between March and June 2018. Once you have accepted your role, if you have indicated that you may have a barrier to participating, you will be contacted by Volunteer Scotland. You will only be considered for support once you have accepted your role. If you have a specific query regarding your individual application for support, please contact Volunteer Scotland at [email protected].
- I have been told that I asked for additional support, I don't remember saying that I needed any help, is this a mistake?
If you indicated that you may have a barrier to participating when filling out your application form or during your Skills Matching session, you will be contacted about additional support. Volunteer Scotland administer the Support Fund and will assess your eligibility. If you do not wish to be considered for additional support, please contact the Volunteer Team by emailing [email protected] or calling 0141 276 1818.
- I am a person with a disability; will I be able to volunteer alongside my Support Worker / Personal Assistant?
Yes. Please let your workstream representative know as soon as possible that you will be volunteering with your Support Worker / Personal Assistant so that we can put the necessary arrangements in place.
- I am a person with a disability; what support will you provide?
Please let us know your circumstances and we will do what we can to ensure that you have everything you need to confidently carry out your role.