Volunteering FAQs

Volunteering applications are now closed

Here's some Frequently Asked Questions to give you some more information on Glasgow 2018’s Volunteer Programme.

I have forgotten my password for the Volunteer Portal, how can I reset it?

If you have forgotten your password or wish to change your existing password, you will see an onscreen hyperlink to change this on your login screen. Please click the hyperlink and follow the onscreen instructions.

When logging in for the first time you are asked to select a username and password.  Try to keep each of these to less than 8 characters.  If it does not work or you get a ‘username already in use’ warning, close the page and open it again through your initial email link.  It will say the link has already been used and direct you to a ‘login’ button.

If resetting your password and you get a “DOB/Email not found” message, close the page and try to log back here. Then try to reset your password again.

If you are having persistent trouble accessing the portal please contact the Volunteer Team by phoning 0141 276 1818 or emailing [email protected].

I am a person with a disability; will I be able to park close to the Volunteer Centre?

Workforce parking is not available on venue unless you are a Blue Badge holder.  Please speak to your workstream representative regarding parking at your specific venue.

I didn’t get the role I wanted, can I change it?

You can decline your original role offer and be considered for another role, however, we cannot guarantee you will be allocated your preferred role.

My application was unsuccessful, can I get feedback?

We are unable to provide feedback to every unsuccessful applicant because of the huge volume of people who have applied. We really appreciate every single person who has applied to volunteer with Glasgow 2018.

What happens with the information on my application?

This will be stored securely on our system and destroyed once the Championships are over.  If you have agreed to have your contact information shared with our partners then we will do this before destroying.

My contact details have changed, how can I update these?

To update your details please email [email protected] or call 0141 276 1818

I am interested in a specific sport/venue. Can you guarantee this?

We cannot guarantee you will be given a role within a specific sport/venue. The European Championships stretch across a wide range of sports and disciplines and it's important that each of them receive the required number of volunteers.

If I am successful and then find I am unable to commit, can I withdraw from the programme?

Yes - you can withdraw at any time.  We are keen to support you so if you have any questions or are thinking about withdrawing please do not hesitate to contact the Volunteer Team by phoning 0141 276 1818 or emailing [email protected].  If you do decide to withdraw, please let us know as soon as possible so we can offer the place to another applicant.

What is the process if I've been successful?

Our team are working hard to assess the results of the Skills Match Sessions and role offers will begin early March 2018. If you are successful the next steps will include training from May onwards and collection of your uniform and accreditation from July onwards.  If you have any questions related to your allocated role, please speak to your workstream representative who will be able to help or the Volunteer Team at [email protected]

Will volunteers have duties inside the sporting venues?

We have a number of different volunteer roles across the Glasgow 2018 European Championships.  There are roles based in all the sporting venues, at the Cultural Hubs and across other key areas of the event. 

When will I receive my volunteer shifts?

We appreciate the commitment it takes to volunteer and understand that you need to plan ahead and releasing shifts will allow you to do this. We aim to let you know at least eight weeks before the event.

Do volunteers receive free or discounted tickets?

Volunteers will receive many fantastic opportunities during the Championships and we will look to reward your efforts wherever we can. However, this will not include free or discounted tickets. Where opportunities exist for volunteers to witness some sporting moments we will try to make these happen where they don’t impact on delivery of a great experience for athletes and spectators.

What happens if I have tickets for an event at the same time as one of my volunteer shifts?

We don’t want anyone to miss out on any of the action at Glasgow 2018 and we will review any shift clashes on a case-by-case basis.

When will I receive my uniform and accreditation?

If successful, you will be invited to collect your Uniform and Accreditation from July 2018 onwards. The UAC (Uniform and Accreditation Centre) will be a Glasgow City Centre venue and your appointment will take no more than 45 minutes.

Will food and beverages be provided?

Yes - volunteers will be provided with free food and water during shifts that are six hours or longer. A refreshments stand will also be available for tea, coffee and water throughout the day.

I am a person with a disability; will I be able to volunteer alongside my Support Worker/Personal Assistant?

Yes. Please contact the Volunteer Team by phoning 0141 276 1818 or emailing [email protected] to discuss any additional support required.

What training will I receive?

The training you receive will be dependent on which volunteering role you are assigned. All volunteers will be given the training and tools required to satisfy their individual roles

Will accommodation be provided for Volunteers?

It is up to volunteers to find suitable accommodation for the duration of their volunteer role. Please visit the Visit Scotland website for advice on where to stay in the local area: www.visitscotland.com.

Will you assist with travel to my Volunteering shifts?

There will be a transport plan in place for volunteers from their Glasgow accommodation / location to any shifts they are asked to attend. More information will follow nearer Championships time. 

Why is it taking so long for me to find out if I’ve been successful?

Our team is working hard to go through nearly 10,000 applications and will be in touch with everyone in the coming weeks with the outcome of their application. We appreciate your patience.

Will childcare be provided?

We are committed to ensuring that everybody has equal access to the Glasgow 2018 European Championships Volunteering Programme. We have a small fund available to provide additional support where required. We asked you to let us know any information you feel is important in your application form and we will discuss your individual needs with you. If you feel that there are barriers to you volunteering please speak to the Volunteer Team by phoning 0141 276 1818 or emailing [email protected]

When will I find out if my application has been successful?

Volunteers will be spread right across every part of the Championships to help deliver a memorable event and the Glasgow 2018 team is working hard to assign all of our successful volunteers with the role that’s right for them.

Successful volunteers will find out the result of their application on a staggered basis, depending on their role during the Championships and the team they will be part of. We have begun communicating with applicants and you can expect to hear back very soon.

I am waiting to hear if I will receive additional support from the Support Fund before accepting my role, when will this be?

If you have been offered a role to volunteer at the Championships, we would encourage you to accept your role offer within 14 days. Volunteer Scotland manage the Support Fund and will be carrying out assessments between March and June 2018. You will only be considered for support once you have accepted your role. If you have a specific query regarding your individual application for support, please contact Volunteer Scotland at [email protected].  

I have confirmed my volunteer role but I’d like to change it, how do I go about this?

We are offering roles depending on skills, experience, preferences and availability therefore please speak to your workstream representative in the first instance to discuss other roles. We cannot guarantee there will be another role available if you decide to change.

I’ve been offered a volunteer role, how do I confirm this?

Congratulations on being offered a volunteer role at the Championships! Your role offer will appear in your email inbox where there is a link to the Volunteer Portal for you to accept/decline. Please confirm your role offer within 14 days.  

I’d like to change my venue, is this possible?

It will not always be possible to change the venue that you have been allocated for your volunteer role due to the operational requirement for volunteers to be spread across Championship’s venues, however, please speak to your workstream representative who can discuss options with you.  

My circumstances have changed – I have more/less time available.

If your circumstances have changed, please let us know as soon as possible so we can revise your role offer and availability. Please contact the Volunteer Team at [email protected] or call 0141 287 1818 to let them know.

I have been offered a Sport related volunteer role, am I only required on competition days?

Congratulations on your volunteer role offer, we can’t wait to have you as part of the team! Shifts for Sport specific roles will be for competition days as well as training days (where applicable). In some Sports, the competition days are limited therefore you may be offered a secondary role to enhance your volunteer experience. If this is the case, once you have confirmed your primary role offer, the Sport team will be in touch with more information if you have been asked to fulfil a role at a second venue. 

Volunteering Journey
Glasgow 2018 Volunteer Journey