Volunteering FAQs

Volunteering applications are now closed

Here's some Frequently Asked Questions to give you some more information on Glasgow 2018’s Volunteer Programme.

I have forgotten my password for the Volunteer Portal, how can I reset it?

If you have forgotten your password or wish to change your existing password, you will see an onscreen hyperlink to change this on your login screen. Please click the hyperlink and follow the onscreen instructions.

When logging in for the first time you are asked to select a username and password.  Try to keep each of these to less than 8 characters.  If it does not work or you get a ‘username already in use’ warning, close the page and open it again through your initial email link.  It will say the link has already been used and direct you to a ‘login’ button.

If resetting your password and you get a “DOB/Email not found” message, close the page and try to log back here. Then try to reset your password again.

If you are having persistent trouble accessing the portal please contact the Volunteer Team by phoning 0141 276 1818 or emailing [email protected].

I am a person with a disability; will I be able to park close to the Volunteer Centre?

We do not have any designated parking bays, however, there is on street parking directly outside the Volunteer Centre.

I can’t make the date/time of my Skills Match Session, can I change it?

You can change your Skills Match Session up to 48 hours in advance on the Volunteer Portal. Please login and follow the instructions to do so. For shifts within 48 hours please call 0141 276 1818 or email [email protected]

I didn’t get the role I wanted, can I change it?

You can decline your original role offer and be considered for another role, however, we cannot guarantee you will be allocated your preferred role.

My application was unsuccessful, can I get feedback?

We are unable to provide feedback to every unsuccessful applicant because of the huge volume of people who have applied. We really appreciate every single person who has applied to volunteer with Glasgow 2018.

Can I be considered for another volunteer role beyond my initial choices?

Yes - if you wish to be considered for an alternative role prior to our Skills Matching process please email [email protected] or call 0141 276 1818

What happens with the information on my application?

This will be stored securely on our system and destroyed once the Championships are over.  If you have agreed to have your contact information shared with our partners then we will do this before destroying.

My contact details have changed, how can I update these?

To update your details please email [email protected] or call 0141 276 1818

What are the contact details of the Volunteer Centre?

Glasgow 2018 Volunteer Centre, 32 Albion Street, Glasgow, G1 1LH

Phone 0141 276 1818

Email [email protected]

I haven’t received any contact regarding my application, should I be expecting any communications?

Email contact has been sent out to all applicants from August 2017 onwards, with letters sent to those who are not on email. Please check your junk mail folder to retrieve any unseen items. If you can’t find any messages and did not receive a letter then please email [email protected] or call 0141 276 1818 so that we can check your details are correct on our system. 

How do I register my interest in volunteering?

Volunteer applications are now closed.  If you are interested in finding out about volunteering opportunities, please visit: www.volunteerscotland.net

What does the role of volunteer involve?

Glasgow 2018 will welcome thousands of volunteers as part of the team delivering the Championships.  The enthusiasm and commitment of these volunteers will play an essential role in the experience offered to athletes, officials, media and spectators as they visit Glasgow and Scotland in 2018. Check out our volunteer role profiles for a look at what you could be doing.

What will I gain from becoming a volunteer?

Volunteering is an excellent opportunity to meet new people, challenge yourself in exciting new environments and give something back to your city or local area. You may want to gain confidence or learn new skills, or maybe you want to make your CV stand out a bit more. Whatever you hope to gain - volunteering is one of the most rewarding things you can do. To find out more about the benefits of volunteering visit the Volunteer Scotland website.

Do I need to be a UK citizen?

No - you do not need to be a UK citizen to volunteer in the UK.  If you are a UK citizen, an EU citizen, are seeking asylum or have the right to remain in the UK then you are eligible to volunteer. If none of these apply please seek further information from the UK Visas and Immigration department.

Do I need to live in Glasgow?

Many of roles will be based in Glasgow but you do not need to live in the city - just as long as you can travel to your shift locations. We have many opportunities available outside Glasgow also at our other host locations, such as Gleneagles, Edinburgh, Strathclyde Country Park and Loch Lomond.

Is there a minimum age limit for volunteers?

You need to be over the age of 16 by the 1 January 2018.

How many hours do I need to commit to?

There will be a variety of volunteer roles which will require different time commitments. The number of shifts volunteers are asked to commit to will vary depending on the role. A typical volunteer role will involve 8 hour shifts and 6 shifts across the competition. The majority of shifts will begin in the morning.

The requirements for roles will be established according to the competition schedule and cultural events programme. We will ensure the programme is as accessible as possible by taking into consideration individual circumstances. If you have any concerns please contact the Volunteer Team by phoning 0141 276 1818 or emailing [email protected]

Are there any language requirements?

You must be able to speak and read English (although English does not have to be your first language) or communicate in British Sign Language.

I am interested in a specific sport/venue. Can you guarantee this?

We cannot guarantee you will be given a role within a specific sport/venue. The European Championships stretch across a wide range of sports and disciplines and it's important that each of them receive the required number of volunteers.

If I am successful and then find I am unable to commit, can I withdraw from the programme?

Yes - you can withdraw at any time.  We are keen to support you so if you have any questions or are thinking about withdrawing please do not hesitate to contact the Volunteer Team by phoning 0141 276 1818 or emailing [email protected].  If you do decide to withdraw, please let us know as soon as possible so we can offer the place to another applicant.

What is the process if I've been successful?

The Volunteer Team are currently reviewing all applications and deciding who to invite to a skills match session. This decision will be based on the requirements for the specific roles where we will gradually invite candidates to a session between Autumn/Winter 2017. If successful you will be invited to attend an informal skills match session with the Volunteer Team where you will find out more about the event and the roles. The skills match sessions will take place in Autumn/Winter 2017 and we aim to let you know the final outcome by January 2018.

Where will the Skills Match Sessions take place?

Skills Match Sessions will take place at our Volunteer Centre which will be in Glasgow City Centre and unveiled in Autumn 2017. 

How long will my Skills Match Session take?

Candidates will be invited to a 45 minute slot where you can find out more about Glasgow 2018.  We will also verify your information and conduct a 1:1 session. 

Is there anything I need to bring to my Skills Match Meeting?

Yes, we require you to bring the following ID:

  • Valid Passport

If a passport is not available, three documents must be provided:

  • TWO documents from the following list:
    Valid British Driving Licence
    P60 or P45
    Birth Certificates (issued within 6 weeks of birth)
  • ONE of the following documents
    Bank documentation
    Council tax letter (covering current year)
    Utility Bill (dated within the last three months showing current address)

Asylum seekers or those who have leave to remain should bring the following documents if the above are not available:

  • ONE document from the following list:
    Application Registration Card (ARC)
    Biometric Residence Permit Card (BRP)
    Convention Travel Document
  • PLUS ONE of the following:
    Proof of address in the form of a letter from the Home Office showing applicants name and address
    Recent contract of bill showing the applicants name and current address
Will volunteers have duties inside the sporting venues?

We have a number of different volunteer roles across the Glasgow 2018 European Championships.  There are roles based in all the sporting venues, at the Cultural Hubs and across other key areas of the event. 

When will I receive my volunteer shifts?

We appreciate the commitment it takes to volunteer and understand that you need to plan ahead and releasing shifts will allow you to do this. We aim to let you know at least eight weeks before the event.

Do volunteers receive free or discounted tickets?

Volunteers will receive many fantastic opportunities during the Championships and we will look to reward your efforts wherever we can. However, this will not include free or discounted tickets. Where opportunities exist for volunteers to witness some sporting moments we will try to make these happen where they don’t impact on delivery of a great experience for athletes and spectators.

What happens if I have tickets for an event at the same time as one of my volunteer shifts?

We don’t want anyone to miss out on any of the action at Glasgow 2018 and we will review any shift clashes on a case-by-case basis.

When will I receive my uniform and accreditation?

If successful, you will be invited to collect your uniform and accreditation from July 2018 onwards.

Can I keep the uniform?

Yes - you can keep your Volunteer kit.

Will food and beverages be provided?

Yes - volunteers will be provided with free food and water during their shifts.

Will you be carrying out background checks?

All Glasgow 2018 European Championships Volunteers will be accredited.  You will each have your own pass that allows access to specific areas and we might need to do some background checks.  If you have any concerns please contact the Volunteer Team by phoning 0141 276 1818 or emailing [email protected].

I have a criminal record. Can I still volunteer?

Individual applications will be assessed on a case by case basis.

I am a person with a disability; will I be able to volunteer alongside my Support Worker/Personal Assistant?

Yes. Please contact the Volunteer Team by phoning 0141 276 1818 or emailing [email protected] to discuss any additional support required.

I can't access the Volunteer portal. What should I do?

If you are having trouble accessing the portal please contact the Volunteer Team by phoning 0141 276 1818 or emailing [email protected].

What support will you provide?

We are committed to ensuring that everybody has equal access to the Glasgow 2018 European Championships Volunteering Programme and supporting a diverse range of participants. We have a small fund available to provide additional support where required. We asked you to let us know any information you feel is important in your application form and we will discuss your individual needs with you. If you feel that there are barriers to you volunteering please speak to the Volunteer Team by phoning 0141 276 1818 or emailing [email protected].

I am on benefits. Can I still volunteer?

Yes. You can volunteer for as many hours as you want and still claim benefits if you continue to meet the conditions of the benefit you receive and only receive money from volunteering to cover expenses (such as travel costs). If you have any concerns please speak directly to your Department for Work and Pensions office. Further information can be found here.

What training will I receive?

The training you receive will be dependent on which volunteering role you are assigned. All volunteers will be given the training and tools required to satisfy their individual roles

Will accommodation be provided for Volunteers?

We are committed to ensuring that everybody has equal access to the Glasgow 2018 European Championships Volunteering Programme. We have a small fund available to provide additional support where required. We asked you to let us know any information you feel is important in your application form and we will discuss your individual needs with you. If you feel that there are barriers to you volunteering please speak to the Volunteer Team by phoning 0141 276 1818 or emailing [email protected]

Will you assist with travel to my Volunteering shifts?

The Championships will cover reasonable travel costs for volunteers from their Glasgow accommodation / location to any shifts they are asked to attend.

Why is it taking so long for me to find out if I’ve been successful?

We received thousands of applications and our team are currently sifting through these. You will hear early 2018 the final outcome of your application. We appreciate your patience. 

Will childcare be provided?

We are committed to ensuring that everybody has equal access to the Glasgow 2018 European Championships Volunteering Programme. We have a small fund available to provide additional support where required. We asked you to let us know any information you feel is important in your application form and we will discuss your individual needs with you. If you feel that there are barriers to you volunteering please speak to the Volunteer Team by phoning 0141 276 1818 or emailing [email protected]

Volunteering Journey
Glasgow 2018 Volunteer Journey